Shipping and Returns
Shipping Policy:
Coast Chimes provides free and fast shipping to customers in the USA and Canada. Orders a typically shipped within 36 hours. For larger items, we use Expedited Mail, while smaller items are shipped via Tracked Airmail. Our shipping arrival times usually range from 4-12 business days to anywhere in the USA or Canada.
We also offer international shipping to selected countries, including Australia and New Zealand, the EU, and Switzerland. The shipping rates vary based on the size and destination of your order. Smaller items can be shipped via Small Packet Air for around $20, while larger items can be shipped via Air for $60. For very large and heavy items, we ship via Air for $100. Surface mail is available on request for considerable savings, but these often require weeks, and sometimes months, to arrive.
TAXES:
CANADA: GST and BC PST are collected at the time of check out for Canada.
USA: No State taxes are collect at the time of check out. You may, or may not, be charge for those taxes when your order is delivered.
No EU or other international taxes, VAT, collected at the time of check-out. You may, or may not, be charged for such taxes at the time the order is delivered.
Return Policy:
At Coast Chimes, we value customer satisfaction and want to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 30 days of delivery.
To initiate a return, please contact our customer support team with your order details, and we will guide you through the process. Please note that customers are responsible for return postage, unless the product is broken or defective, in which case we will pay for the postage.
Return Address:
Coast Chimes 535 Woodland Avenue Gibsons, BC, Canada V0N 1V1
Contact Information:
If you have any questions or concerns regarding our shipping or return policies, please do not hesitate to contact us at 604-989-8709 or via email at CoastChimes@gmail.com. We are always happy to help!